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7 Cs of Communication

December 11, 2017

communication

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According to the 7 Cs, communication needs to be:

1. Clear.
2. Concise.
3. Concrete.
4. Correct.
5. Coherent.
6. Complete.
7. Courteous.

In this article, we look at each of the 7 Cs of Communication, and we’ll illustrate each element with both good and bad examples.

1. Clear

When writing or speaking to someone, be clear about your goal or message. What is your purpose in communicating with this person? If you’re not sure, then your audience won’t be sure either.

To be clear, try to minimize the number of ideas in each sentence. Make sure that it’s easy for your reader to understand your meaning. People shouldn’t have to “read between the lines” and make assumptions on their own to understand what you’re trying to say.

Bad Example

Hi John,

I wanted to write you a quick note about Daniel, who’s working in your department. He’s a great asset, and I’d like to talk to you more about him when you have time.

Best,
Skip

What is this email about? Well, we’re not sure. First, if there are multiple Daniels in John’s department, John won’t know who Skip is talking about.

Good Example

Hi John,

I wanted to write you a quick note about Daniel Kedar, who’s working in your department. In recent weeks, he’s helped the IT department through several pressing deadlines on his own time.

We’ve got a tough upgrade project due to run over the next three months, and his knowledge and skills would prove invaluable. Could we please have his help with this work?

I’d appreciate speaking with you about this. When is it best to call you to discuss this further?

Best wishes,
Skip

This second message is much clearer, because the reader has the information he needs to take action.

2. Concise

When you’re concise in your communication, you stick to the point and keep it brief. Your audience doesn’t want to read six sentences when you could communicate your message in three.

• Are there any adjectives or “filler words” that you can delete? You can often eliminate words like “for instance,” “you see,” “definitely,” “kind of,” “literally,” “basically,” or “I mean.”
• Are there any unnecessary sentences?
• Have you repeated the point several times, in different ways?

Bad Example

Hi Matt,

I wanted to touch base with you about the email marketing campaign we kind of sketched out last Thursday. I really think that our target market is definitely going to want to see the company’s philanthropic efforts. I think that could make a big impact, and it would stay in their minds longer than a sales pitch.

For instance, if we talk about the company’s efforts to become sustainable, as well as the charity work we’re doing in local schools, then the people that we want to attract are going to remember our message longer. The impact will just be greater.

What do you think?
Jessica

This email is too long! There’s repetition, and there’s plenty of “filler” taking up space.

Good Example

Watch what happens when we’re concise and take out the filler words:

Hi Matt,

I wanted to quickly discuss the email marketing campaign that we analyzed last Thursday. Our target market will want to know about the company’s philanthropic efforts, especially our goals to become sustainable and help local schools.

This would make a far greater impact, and it would stay in their minds longer than a traditional sales pitch.

What do you think?
Jessica

3. Concrete

When your message is concrete, then your audience has a clear picture of what you’re telling them. There are details (but not too many!) and vivid facts, and there’s laser-like focus. Your message is solid.

Bad Example

Consider this advertising copy:

The Lunchbox Wizard will save you time every day.

A statement like this probably won’t sell many of these products. There’s no passion, no vivid detail, nothing that creates emotion, and nothing that tells people in the audience why they should care. This message isn’t concrete enough to make a difference.

Good Example

How much time do you spend every day packing your kids’ lunches? No more! Just take a complete Lunchbox Wizard from your refrigerator each day to give your kids a healthy lunch and have more time to play or read with them!

This copy is better because there are vivid images. The audience can picture spending quality time with their kids – and what parent could argue with that? And mentioning that the product is stored in the refrigerator explains how the idea is practical. The message has come alive through these details.

4. Correct

When your communication is correct, it fits your audience. And correct communication is also error-free communication.

• Do the technical terms you use fit your audience’s level of education or knowledge?

• Have you checked your writing for grammatical errors? Remember, spell checkers won’t catch everything.

• Are all names and titles spelled correctly?

Bad Example

Hi Daniel,

Thanks so much for meeting me at lunch today! I enjoyed our conservation, and I’m looking forward to moving ahead on our project. I’m sure that the two-weak deadline won’t be an issue.

Thanks again, and I’ll speak to you soon!

Best,
Jack Miller

If you read that example fast, then you might not have caught any errors. But on closer inspection, you’ll find two. Can you see them?

The first error is that the writer accidentally typed conservation instead of conversation. This common error can happen when you’re typing too fast. The other error is using weak instead of week.

Again, spell checkers won’t catch word errors like this, which is why it’s so important to proofread everything!

5. Coherent

When your communication is coherent, it’s logical. All points are connected and relevant to the main topic, and the tone and flow of the text is consistent.

Bad Example

Traci,

I wanted to write you a quick note about the report you finished last week. I gave it to Michelle to proof, and she wanted to make sure you knew about the department meeting we’re having this Friday. We’ll be creating an outline for the new employee handbook.

Thanks,
Michelle

As you can see, this email doesn’t communicate its point very well. Where is Michelle’s feedback on Traci’s report? She started to mention it, but then she changed the topic to Friday’s meeting.

Good Example

Hi Traci,

I wanted to write you a quick note about the report you finished last week. I gave it to Michelle to proof, and she let me know that there are a few changes that you’ll need to make. She’ll email you her detailed comments later this afternoon.

Thanks,
Michelle

Notice that in the good example, Michelle does not mention Friday’s meeting. This is because the meeting reminder should be an entirely separate email. This way, Traci can delete the report feedback email after she makes her changes, but save the email about the meeting as her reminder to attend. Each email has only one main topic.

6. Complete

In a complete message, the audience has everything they need to be informed and, if applicable, take action.

• Does your message include a “call to action,” so that your audience clearly knows what you want them to do?
• Have you included all relevant information – contact names, dates, times, locations, and so on?

Bad Example

Hi everyone,

I just wanted to send you all a reminder about the meeting we’re having tomorrow!

See you then,
Chris

This message is not complete, for obvious reasons. What meeting? When is it? Where? Chris has left his team without the necessary information.

Good Example

Hi everyone,

I just wanted to remind you about tomorrow’s meeting on the new telecommuting policies. The meeting will be at 10:00 a.m. in the second-level conference room. Please let me know if you can’t attend.

See you then,
Chris

7. Courteous

Courteous communication is friendly, open, and honest. There are no hidden insults or passive-aggressive tones. You keep your reader’s viewpoint in mind, and you’re empathetic to their needs.

Bad Example

Jeff,

I wanted to let you know that I don’t appreciate how your team always monopolizes the discussion at our weekly meetings. I have a lot of projects, and I really need time to get my team’s progress discussed as well. So far, thanks to your department, I haven’t been able to do that. Can you make sure they make time for me and my team next week?

Thanks,
Phil

Well, that’s hardly courteous! Messages like this can potentially start office-wide fights. And this email does nothing but create bad feelings, and lower productivity and morale. A little bit of courtesy, even in difficult situations, can go a long way.

Good Example

Hi Jeff,

I wanted to write you a quick note to ask a favor. During our weekly meetings, your team does an excellent job of highlighting their progress. But this uses some of the time available for my team to highlight theirs. I’d really appreciate it if you could give my team a little extra time each week to fully cover their progress reports.

Thanks so much, and please let me know if there’s anything I can do for you!

Best,
Phil

What a difference! This email is courteous and friendly, and it has little chance of spreading bad feelings around the office.

There are a few variations of the 7 Cs of Communication:

• Credible – Does your message improve or highlight your credibility? This is especially important when communicating with an audience that doesn’t know much about you.
• Creative – Does your message communicate creatively? Creative communication helps keep your audience engaged.

Communication Woes

December 11, 2017

communication

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The communication flow within same age group is always natural and comfortable. There is invariably a communication gap between parents and married children. However there is no communication gap between siblings, although they may not enjoy harmony in their relationship. Children avoid sharing communication with those parents, who are ever ready to offer unsolicited suggestions. They start hiding information from parents. Spouses may accept suggestions from respective parents, but resent the same from in-laws. Parents must respect the privacy of their children’s families. An optimum, balanced communication between married children and old parents is a coveted goal for all of us.

To communicate or not

My son has gone abroad, with his family, for a week.

When did he go?

He didn’t tell me.

When will he be back?

He didn’t tell me.

I am unable to contact him, on his mobile.

It is switched off.

He isn’t responding to my e-mails.

He isn’t responding on ‘Skype’.

How to communicate with him!

I am frustrated.

How could he be so casual?

No news, for 3 days!

I am worried for him.

Does it solve the problem?

It doesn’t.

Yet, I feel satisfied, having done my duty.

Expectations

My father is very old, and is not too well.

My son does enquire about his health.

Still I feel lonely, thinking of my father, and nursing him.

I want to share my father’s memories with my son.

There is a generation gap.

I realize: my father is not an immediate family member for my son.

Me and my siblings share the childhood memories of our father.

Sharing communication!

My son may be having his own priorities in life.

He is entitled to his family’s privacy.

He may not like to share his privacy.

As a parent, I am worried about him.

God bless his family, with all safety, and security.

Only God can look after our welfare

We can look after our family, when God blesses us.

My son is grown up.

He is gone with his family.

If something goes wrong there, what can I do?

Can I prevent?

Can I help?

I can only worry.

Do animals behave better?

They groom the cubs for self-reliance.

Then, they wash off their hands from ‘baby care’, and they live on their own.

Only God can look after His creation.

When will human beings shed ‘attachment’?

Let’s learn from animals.

They trust God, to look after His creations.

We have trust deficit.

Communication: The Process and Forms

December 11, 2017

communication

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Communication is the process by which people exchange information or express their thoughts and feelings. Communication is defined as the transmission of information from a source to a receiver. Communication involves five basic elements. These are the sender, channel, message, receiver, and feedback.

-SENDER

This is also referred to as the source or who or where the message is coming from. Communication skill of the sender is his/her ability to encode or convert the content or message into appropriate modes or signals. This includes the ability to write, speak and reason.

-CHANNEL

This is the means through which the message encoded by the sender is sent to the receiver. It is also referred to as Signal. This signal or channel changes the message into a form that can be heard, seen, touched, tasted or smelt by the receiver. The popular channel is the media through sound waves (radio) etc.

MESSAGE

Message simply refers to the main information that the sender or source has for the receiver. Message in communication is described in terms of code, content, elements, treatment, and structure. It may be words, letters, or symbols used for presenting or recording information.

-RECEIVER

This is the one who receives the message sent by the source or sender. Communication skill of the receiver is his/her ability to decode or interpret the message or signal delivered by the source into cognitive schemata (knowledge). Receivers should develop decoding skills of reading, listening and understanding the structured message or signals delivered by the sender or source.

-FEEDBACK

This refers to the receiver’s response to the message sent by the sender. Feedback helps the sender to ascertain whether the message sent was successfully understood by the receiver(s).

Let’s use this scenario to illustrate the five elements of communication. Prof. Ablade Glover wants a Sales Girl for his Art Gallery. He put up an advert in the media stating the requirements. He receives some applications; shortlisted a few, interviewed them and employed two of the applicants.

Sender – Prof. Ablade Glover
Channel – The Media
Message – Vacancy for a Sales Girl
Receiver – The public
Feedback – The Response/Applications received

Communication Technology refers to the tools, materials, and processes that people use to enhance their abilities to communicate. These include books, radio, computer etc. On the other hand, communication system is the sum of all the tools, materials and processes through which a sender sends a message and a receiver returns feedback. There are several types of communication systems.

Communication basically utilizes two of our senses. These are the sense of sight (eye) and the sense of hearing (ears). There are four main categories of communication systems. These are visual communication system, audio communication system, audiovisual communication system and the computer based communication system.

i. Visual Communication systems

It is based on the sense of sight (eye). Thoughts and ideas are created in visual forms, e.g. text and images such as billboards, magazines, posters, collage, photograph, newspaper, etc.

ii. Audio Communication systems

It is based on the sense of hearing (ears). The message is sent through sound waves to receivers. Examples are radios, telephones, mobile phones, etc.

iii. Audiovisual Communication systems

It combines visual and audio messages and communicates them to receivers. Audiovisual messages are received by watching and listening. Examples include television, motion pictures, DVD, EVD, etc.

iv. Computer-based Communication systems

It uses computer assisted software programs and various social communication network systems to communicate information or messages to receivers. Examples include Face book, Twitter, Skype, computer-based interactive video etc.

How to Introduce Yourself to a Group or a Class

December 11, 2017

communication

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Introductions can cause quite a bit of vacillate. Whether you ‘harshly a student or a bookish, learn how to richly and effectively focus on a self-commencement to a class or a group.

I’ve taught hundreds of corporate workshops as swiftly as on summit of a dozen academe classes. I know from experience that many students and corporate professionals are often quite uncomfortable introducing themselves to an organization. My heart pounding, my twist beet red, my mind half listening to the others and half tortured virtually what I was going to state, I’ve been there.

So what with we dependence to know very roughly introducing ourselves to that person sitting nearby us? What makes a suitable creation? And how campaign we go virtually it? Here are 3 tips:

Tip #1: Share Your Story

Everyone knows that once we introduce ourselves, we need to speak loudly and clearly as we part carefully chosen mention approximately ourselves. The problem for most is, what exactly should you portion?

If you on speaking the scholastic, child support in mind the objective of your commencement is to urge roughly the students mood pleasing and eager to be learning from a credible competent who is as well as harmonious. You’ll nonexistence to portion your professional background and credentials as subsequent to ease as decorate one or two non-professional interests. Optionally you might trace at values that are important to you. Remember: your educational establishment will set the heavens for the blazing of the class.

For example, whenever I tutor a public speaking class, I begin class by delivering a 3-5 minute speech that tells my tab. I accustom why I have an undergraduate degree in computer systems and a master’s degree in a highly swing place of organizational and interpersonal communication. I have enough allocation an opinion by my career choices in term of my personal and professional experiences. In essence, I pronounce a cohesive description that explains what I did and why I did it. In my battle, it serves both as an commencement to the class and as campaigning of how to control a brusque presentation just more or less yourself (which happens to be the first assignment for the students).

In association classes and workshops, I’ve delivered a shorter checking account of the same bank account and often people have commented not quite the order of how they appreciate hearing not just what I’ve the call off, but why I did it. By disclosing unique hint about myself, I be neighboring to subsequent to students and often arrival and inspire them to part in a same heavens.

The best classroom introductions are ones that share experiences in the form of a bank account. I noticed a definite shift in the air of the introductions behind I started delivering my classroom introductions as a report.

Tip #2: Share Related Information

Although the intellectual foundation is about establishing credibility and likability and building rapport, the student establishment should focus mainly on building rapport and rouse thing memorable. This means if you are the student, it is important for you to allowance unique opinion nearly yourself that will previously occurring the subsidiary students (and the instructor) to recall who you are and plus to air in imitation of you’ve got something in common as soon as them.

In an academic classroom, this usually means sharing a few of your interests. Choose one or two you think others in the class might portion but in addition to insert one that is every single one unique to you. So for example, I might allocation in version to, I’m Lisa, Lisa Marshall and I’m a computer system major. When I sanction a crack from studying it’s to go for a swim or a bike ride, or to go rollerblading subsequent to my dog!

Oh, and by the pretentiousness, this isn’t the times to portion mention that is too personal. Avoid awkward conversation-stoppers along in addition to politics, a messy divorce, or your 37 cats, that make people uneasy. Stick once what draws people together rather than taking into account what divides us.

In a corporate classroom, participant introductions should focus almost the person’s role and what he or she would bear in mind to profit from the workshop. For example, consent let’s say you are a project manager in a public speaking workshop. You might herald on the subject of this, Hi, I’m Clair, Clair Hendricks and I’m answerable for TGA evolve and project handing out. For me, I’d bearing in mind to hear more very roughly how to engage the audience particularly during client kick-off meetings.

Tip #3: Have Some Fun

A fun habit to create introductions a tiny more enjoyable is to have some fun once them.

One fine idea for facilitators is to rupture all the participants into little groups of 2-4 people. For example, I would follow to introduce you to Jeff Rogers. He likes to kayak, ride bikes once his young people sons, and eat ice cream as often as possible.

Another game is each person in the class lists three things roughly themselves. Two things will be definite, the third will be a lie, and the dynamism gets to guess which is which. For example, Hi, my pronounce is Kim Jacobs. I own an RV, have 7 adopted children, and studied for a month in Paris last year. The comfortable situation very approximately this game is that everyone listens utterly carefully. I will not forget Kims name because she’s the first person I ever met subsequent to 7 adopted children! One word of have the funds for an opinion about nearly that game: I’ve noticed that sometimes, a few weeks collective, people recall the lie as the firm!

The Role of Effective Communication Skills in Your Professional Life

December 11, 2017

communication

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Think “Communication Skills” and all our thoughts focus towards speaking and language skills, academically related and mostly used in our personal lives. More than often, we ignore its value and importance in our profession and at our workplace. We all have to communicate with our peers, subordinates, seniors, internal and external customers, which makes effective communication skills a must-have.

The following are the most essential skills one should master in order to become a skilled communicator and use it to climb up the ladder of personal and professional success:

Listening skills: This skill ranks topmost in the list as the ability to listen, understand and reciprocate to other’s views, considered to be quite an essential one in the corporate world. Listening shows that the other person’s opinion are important and you are willing to consider them, while being open to new concepts and ideas. While speaking, an active listener will always pause for the audience’s response, repeat it and also ask questions that confirms their involvement in the ongoing conversation.

Verbal Skills: This is a skill that helps us to navigate our way through daily meetings, one to one discussions and brainstorming sessions. Clear and articulate speakers are usually the most effective as they reflects their uncluttered thoughts and leave no ambiguity in the listeners’ mind. Since attention spans are becoming shorter, it is always a good idea to put one’s thoughts in a clear and concise manner, focusing on the most vital segments of the conversation. While undergoing training on communication skills, a lot of emphasis is given to the development of verbal skills that engage others and help reaching a mutual consensus.

Written Skills: Modern businesses are heavily dependent on email communication, presentations and social media. Writing clear and accurate emails is surely a great skill all employees should possess, irrespective of the business function one is associated with. You should be able to focus on the important points without rambling and using unnecessary words or repeating them. It is also important to use an appropriate tone without getting too casual as this could ruin a perfectly good business association with a potential customer.

Good written skills include proper follow-ups and closing of the communication loop, the latter being considered a valuable asset in the world of cluttered electronic mail. This skill takes up a large portion of any communication training module.

Interpersonal Communication skills: Success at building strong interpersonal relationship through effective communication is an extremely valuable asset for any individual aspiring to make it to the top. Interpersonal skills helps one to communicate not only at the business level but at a personal level too, thus taking the relationship a notch higher. It is useful in building bonds and helps employees to find common ground.

Presentation skills: The day of a busy corporate executive is filled with meetings, video conferences and of course, presentations. It could be a presentation of ideas, information or product details, either to an internal team or to a potential customer. A good presenter uses anecdotes, stories and references to make a presentation impactful and moving. The entire focus is on getting a desired outcome by influencing the audience in a positive manner and is a part of effective communication skills. Eye contact with the audience, a relaxed attitude and a dash of humor are all important ingredients of a memorable presentation.

Enhancing Visual Communications With Creative Medical Illustrations

December 11, 2017

communication

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A company in the area of illustration can create great images for different industries as well as companies. They may include advertising, technical designs, websites, medical manuals, magazines, children books and even fashion design. There are many great techniques that are being booked today to come up with the best illustrations. There are those that can give you whatever pleases you including black and white, color illustrations, shadow and light use and so on.

When you choose to work with a company, you will be at an advantage because such companies have got a very wide range of experts working in their end.

Medical illustrations

Some illustrators choose a certain area of their own specialization, especially when they want to do some freelance work. Being a medical illustrator needs some talent in the area and you need to be quite aware of the human body. It needs great precision and you can never afford to go wrong.

Creative medical illustrations are necessary, especially when it comes to explaining one or two things related to the human body. A medical illustrator is tasked with the creation of artwork that is pleasing visually and very accurate scientifically and medically. They are able to create different kinds of artworks and this includes scientific illustrations, medical illustrations, 3D and 2D animations, story boards and multimedia interface designs to the public, personal injury lawyers, pharmaceutical, advertising agencies, researchers, health and medical professionals.

This is a profession that is able to combine medicine and art in a very beautiful way and it has been around since the 1500s when the very first anatomically atlas was published. It featured human models. Today, the illustrations are widely used in different facets of medicine.

They are intensively trained in medial classes, computer training and even art. They go through different classes such as scientific illustration, legal, medical illustration, medical photography, animation in 3D and 2D, digital illustration, surgical illustration, Neuro-anatomy, embryology, anthology and also anatomy among others. This is something that takes a lot of effort, time and dedication.

What to expect?

If you ever seek the services of a medical illustrator, then there are some things that you should expect them to be able to do for you. These are people who should be able to come up with renderings that are as realistic as possible within the medical field. Such illustrations can be used in different professional areas as discussed earlier.

Usually, an illustrator is commissioned or hired so as to give the best quality work in visual reorientation within a very specific context or idea. There are many stages in the workflow of an illustrator and they are all important.

It is important to discuss the illustrations requited as well as what the whole design needs before the commencement of the project. Deadlines and process should be negotiated well before time. A good illustrator should be able to have a sample that can be scrutinized by the client who will then give a go ahead of the project. The best illustrators are able to meet deadlines.

Managing Your Collaboration Ecosystem

December 11, 2017

communication

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Collaboration is communication between two or more people connected from anywhere, anytime to share ideas, build consensus, establish direction, and/or accomplish a specified goal. It is what we attempt to do every day in our business and personal lives. Businesses need to connect to other businesses and customers. People need to connect with each other. Efficient collaboration is only achieved when everyone is on the same page.

Here are some reasons why your company needs to take your collaboration ecosystem seriously:

  • Employees spend over two thirds of their time connecting and collaborating.
  • Almost 1.9 billion people or 43% of the global workforce will be working remotely by 2022
  • Nearly fifteen percent of employee work time is lost due to insufficient communication.
  • Roughly $11K is lost per employee, per year due to ineffective communication.

The way we collaborate has undergone more dramatic changes in the last twenty years than in the one hundred years following Alexander Graham Bell’s great invention. Exciting new changes are being introduced and adopted more rapidly than ever before. RSI has always believed that communication is the lifeline of your business and remains committed to helping managers wade through adoption and optimize complex ecosystems.The convergence of voice and data, the huge strides in bandwidth speeds and the creativity of industry leaders like Microsoft, Cisco, Google, Avaya, Broadsoft, Mitel and many others is creating massive disruption in the space. Communication has evolved from a point-to-point audio connection to a collection of participants huddling in virtual groups or teams empowered through voice, video, and chat. Participants can conveniently meet, collaborate, share ideas and complex designs through presentations, file share, screen share or whiteboard using any device from anywhere.

Collaboration solutions such as Slack, Cisco Spark, Microsoft Skype for Business/Teams. Google G Suite, Avaya/Zang Spaces and many others are forcing managers to think beyond the enterprise. These solutions address the realities of today’s digital and mobile world. People are demanding more from their communication ecosystem. They need to be able to access information anytime in secure but flexible work spaces from any device.

Traditional communication providers and several prominent entrants are offering Unified Communications as a Service (UCaaS) that allow you to select your own blend (voice, video, chat, meeting, file sharing, scheduling, etc.) tailored to your business needs.

Communication platform as a service (cPaaS) are powerful cloud based do-it-yourself frameworks that offer ultimate power to tailor the communication experience. Many traditional PBX/UCaaS providers now offer truly customizable communication platforms (incl. Avaya/Zang, Cisco/Spark/Tropo, Genband/Kandy) along with pace-setter Twilio.

The increasing popularity of these systems and dozens of other pre-designed collaboration Software as a Service (SaaS) makes decisions about how to communicate even more complex. The management problem is magnified when solutions are chosen and deployed. Metrics about adoption, customer experience and ROI are difficult to consolidate and reconcile across one vendor’s offerings let alone multiple vendors.

The evolution of communication tools has transformed our lives and allowed us to be agile and mobile. Managers no longer need to be tied to their desks to act, react and enact solutions based on concrete real time quantitative information.

Desktop, hybrid and cloud products for analyzing, voice, video, chat, email, meetings and collaboration teams are vital to communication management. Managers need concrete information about their business collaboration ecosystem to monitor adoption, guard against misuse, meet compliance standards, ensure network efficiency, optimize customer experience, manage the workforce and empower productivity.